IBM today announced the addition of six new Watson Ecosystem partners who are developing apps and services powered by cognitive computing. The new partners, Engage, Macaw Speech, Opentopic, StatSocial, Vennli, and Domus Semo Sancus, are developing use cases in the areas of call center support, speech telephony, content marketing, social media analysis, survey analysis, and risk management.
These partners join a growing community of startups and established businesses who are leveraging the Watson Developer Cloud, a platform used by more than 77,000 developers globally to pilot, test and deploy new business ideas in industries ranging from health care, financial services and retail to education, music, and sports. The community includes more than 350 Watson Ecosystem partners who are commercializing products and services, 100 of which are being used in market.
Today, 80 percent of the world’s data is dark and remains largely underutilized by organizations. A new form of computing is needed to make sense of and better utilize that information. Watson is a cognitive computing system that learns at scale, reasons with purpose, and interacts with humans naturally – generating not just answers but hypotheses and recommendations from complex data. This technology will be an integral part of how people find answers. IDC predicts that by 2018, half of all consumers will interact with services based on cognitive computing on a regular basis.*
Following are some of the ways new partners are using cognitive technologies to enrich their products and services:
Call Center Support: Engage, a leader in contact center and call intelligence technology, has created SpeechIQ to provide small and medium size businesses with a cloud-based call center speech analytics solution. SpeechIQ leverages Watson’s sentiment and speech analysis capabilities to analyze conversations and provide a comprehensive dashboard for Chief Compliance Officers to mitigate risk for the call center agent and customer, while optimizing sales effectiveness. Community Choice Financial, Inc. is leveraging Engage’s speech analytics platform for compliance monitoring, script adherence, and caller sentiment features.
Call Center Support: Macaw Speech is a provider of telephony Speech Recognition Applications used to support agents in call center environments. The company’s Agent Assist application utilizes Watson’s natural language Retrieve & Rank API to enable a more sophisticated content search and retrieval system that can easily ingest, index and learn the meaning of the data sets without manual oversight, and regardless of format. This allows call center agents to identify relevant content faster to improve response times and resolution of customer inquiries without the need for escalation, enhancing the overall customer experience. Abtran, Ireland’s leading provider of Customer and Business Process Management services, is testing the Agent Assist application powered by Watson for future use with their agents.
Content Marketing: Opentopic, is a marketing technology company that helps brands, marketers, and agencies drive transactions and marketing automation with cognitive content recommendations, distribution and analytics. Gust, an online funding platform, is using Opentopic’s Cognitive Content Marketing solution, powered by the IBM Watson Taxonomy API, to get content recommendations based on entrepreneurial target audience profiles of their city hubs.
Social Data Analysis: StatSocial is a social data company that enables brands and publishers to understand, segment and target their audiences on the web. Using the Watson Personality Insights API, StatSocial analyzes social and blog content to identify the personality types, values and needs of hundreds of millions of consumers across the world. Evolve24 is leveraging StatSocial’s Watson-powered social data and analytics solution to understand the personality and social characteristics of select population segments for personalized campaigns.
Survey Analysis: Vennli is a growth strategy software provider using Watson’s sentiment analysis and concept tagging abilities to analyze survey responses and identify the key elements that impact customer buying decisions. When Sage Vertical Gardens expanded into a new consumer market, they used the Vennli solution powered by IBM Watson to pinpoint the attributes that drive customer choice in very specific market segments and create an executable strategy for growth.
Risk Management: Domus Semo Sancus, a financial technology company, has created a Know Your Customer compliance and risk management engine that draws upon the largest global database to assess risk. SafetyNet™ powered by IBM Watson integrates multiple language APIs to help organizations quantify, with a high level of confidence, the risk that a person or entity of interest is engaging in illegal practices. The government of Turks & Caicos Islands is currently using the solution to improve operations by vetting potential investors in minutes as compared to days.
These latest partners join recently announced partners who are embedding Watson technologies, including Purple Forge for citizen services; 50wise for financial services; Triax Technologies for athletic training and safety; and InterActive-BB to aid personalized elder care.
To help these organizations, IBM continues to expand its portfolio of Watson APIs and services available in the Watson Developer Cloud in order to accelerate the development of Watson-fueled businesses and help partners differentiate their offerings. IBM also draws upon a $100 million venture fund intended to seed select start-ups and businesses to further advance their innovations. Early investments have included WayBlazer, Sellpoints, Welltok, Pathway Genomics, Modernizing Medicine, and Fluid.
IBM Watson: Pioneering a New Era of Computing
Watson is the first open cognitive computing technology platform and represents a new era in computing where systems understand the world in the way that humans do: through senses, learning, and experience. Watson continuously learns, gaining in value and knowledge over time, from previous interactions. With the help of Watson, organizations are harnessing the power of cognitive computing to transform industries, help professionals do their jobs better, and solve important challenges.
To advance Watson, IBM has two dedicated business units: Watson, established for the development of cloud-delivered cognitive computing technologies that represent the commercialization of “artificial intelligence” or “AI” across a variety of industries, and Watson Health, dedicated to improving the ability of doctors, researchers and insurers and other related health organizations to surface new insights from data to and deliver personalized healthcare